Policies

Store Policies

We appreciate your support of Heartbreak Kids. Our policies are designed to be transparent and ensure a smooth experience for all customers. Please take a moment to review the information below before placing your order.

If you have any questions or need clarification, we’re always happy to help. You can contact us at heartbreakkidsusa@gmail.com or via Instagram @heartbreakkids.us.

Shipping Times

Premade Releases

Premade items are shipped the same day or the next business day whenever possible.

For 2026 and beyond, we will continue improving our fulfillment process and will provide regular shipping and delivery updates through our Instagram page @heartbreakkids.us, including Stories and Highlights.

Please note that tracking numbers are provided once an order is processed, and tracking updates may take 24–48 hours to appear after shipment.

Preorder Items (Shipping & Process)

Preorder items are produced in limited quantities and require additional production time. Estimated shipping timelines for preorder items are clearly listed:

  • On the product page

  • On our Policies page

  • In your order confirmation email

Before completing a preorder, customers must confirm they have read and accepted the stated terms and estimated fulfillment timeline.

Once a preorder is placed, the order is considered final, and customers agree to wait for the full production and shipping duration.

To keep everyone informed, preorder updates will be shared every Monday on our website homepage until all orders have shipped. Additional progress updates will also be posted on our Instagram @heartbreakkids.us.

If you have a question regarding preorder timelines, please feel free to reach out — we’re happy to clarify expected delivery windows.

Returns & Exchanges

All sales are final unless an item arrives damaged or defective.

If your item is damaged upon delivery, please contact us within 7 days of receiving your order so we can assist with a resolution. Requests submitted after this timeframe may not be eligible.

At this time, we do not offer returns or exchanges for sizing, fit, or change-of-mind purchases. We strongly recommend reviewing all product descriptions, sizing details, and images before completing your order.

All Sales Final

Due to the limited nature of our releases — especially preorder items — all purchases are considered final once placed. Refunds, chargebacks, or cancellations are not accepted for preorder items, as production begins shortly after orders are confirmed.

Contact & Support

For any questions regarding orders, shipping, or policies, please contact us at:

Email: heartbreakkidsusa@gmail.com
Instagram: @heartbreakkids.us

Our team responds to inquiries within 24–48 business hours, Monday through Friday.

Thank you for your patience, understanding, and continued support of Heartbreak Kids.